FAQ

FAQ:

How long does delivery take?

We ship all orders using Royal Mail, whereby delivery is expected within 1-3 working days from the date your order is dispatched.

Do you only ship within the UK?

We currently only offer delivery exclusively to addresses within the United Kingdom.

How much does delivery cost?

Delivery is complimentary on all orders for a limited time only.

Can I make amendments to my order?

Should you need to make any changes to your order, please contact us as soon as possible. If your order is yet to be dispatched, we'll do our best to assist you.

Can I return my order?

Should there be an issue with your order, please contact our customer service team via email (help@bylouieldn.co.uk) who will be able to rectify the situation.

What payment methods do you accept?

We accept major debit and credit cards, as well as Paypal and alternative payment methods available through our secure Shopify checkout.

Is my payment secure?

All payments are processed via Shopify's secure payment system, using industry-standard encryption to protect your information.